re 
has gradually 
declined to 15% 
from earlier 
30%. About a 
couple of years 
ogo, the brand 
opened its first 
company-owned 
retail outlet 
called "ABC Ki 
Duniya" (World 
of ABC). The 
outlet reassures 
the customer 
about the 
genuine 
material, and 
encourages 
interaction 
besides 
displaying a 
range of 
refractory and 
aluminium 
based products. 
This type of 
outlet is also 
likely to 
enhance the 
company's 
image.
Question :
Taking into 
consideration 
the cement 
market and the 
commoditised 
nature of the 
product, 
comment on 
the pros and 
cons of an 
outlet of this 
kind. Would 
such outlets 
alone enhance 
sales? Explain 
your answer
 
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